Shipping policy
Shipping Methods and Timeframes
We offer the following shipping methods:
Express Shipping — Estimated delivery time is 1 to 4 business days. Cost: $14.95 AUD.
Standard Shipping — Estimated delivery time is 2 to 8 business days. Cost: $11.95 AUD.
Free Shipping
We are pleased to offer free standard shipping for orders totaling $85.00 AUD and above. This applies to standard shipping only and within the designated delivery timeframe of 2 to 8 business days.
Order Processing Time
Please note that the estimated delivery times mentioned above are exclusive of order processing time. After placing an order, there is a period of 1 to 2 business days during which we process and prepare your items for shipment. We strive to ensure that all orders are processed in a prompt manner.
Shipping Restrictions
At present, we only offer shipping within Australia. We apologize for any inconvenience this may cause to our international customers. Please ensure that you provide accurate and complete shipping information to avoid any delays or misplacements of your package.
Tracking Your Order
Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. This tracking number can be used to monitor the progress of your shipment through our designated carrier's website.
Undeliverable Packages
In the event that a package is undeliverable and returned to us due to an incorrect shipping address or other reasons beyond our control, we will contact you promptly to arrange for reshipment. Please note that any additional shipping fees incurred as a result of an undeliverable package will be the responsibility of the customer.
Shipping Policy Updates
Candy Crunch reserves the right to modify or update this Shipping Policy at any time without prior notice. Any changes made will be effective immediately upon posting the revised policy on our website.
Should you have any further questions or concerns about our shipping policy, please don't hesitate to contact our customer support team. We are here to assist you and provide the best shopping experience possible.